Identify · Weeks 1–2
Phase 01Brand audit and journey mapping.
Surface the gaps nobody named.
Every project starts with a proper look at the business. The customer journey, the existing touchpoints, the brand as it lives in the world today. We map what's there, what's missing, and what's actively working against you.
This is where the scope gets set. See the four Fleet sizes for how we frame it.
What happens
- Brand + touchpoint audit
- Customer journey mapping
- Competitor landscape
- Scope + priorities workshop
